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Frequently Asked Questions

What are the age requirements to get services?

Individuals age 60 and older who live in Ohio County, WV, may be eligible for a variety of in-home services through the Older Americans ActTo get more information regarding eligibility call 304-233-2350 x 110.

Will a Registered nurse visit the home to understand the needs of the client?

Yes, a registered nurse will do a home visit to complete a plan of care.  Your activities of daily living will be assessed, and a custom plan will be developed with you.  Family Service-Upper Ohio is a WV nonprofit, which follows the guidelines of the WV Bureau of Senior Services requirements.  All In-home caregivers are background checked through WV Cares and provided training. 

What services does Family Service-Upper Ohio provide?

Types of Service provided in Ohio County:

  • Hygiene Assistance
  • Activities of Daily Living (ADL)
  • Assistance in Dressing
  • Bathing/Showering
  • Medication Reminders
  • Meal Preparation
  • Light Housekeeping – Homemaker Program
  • Errands, Shopping, Walks
  • Doctors Visits- Transportation program
  • Meals on Wheels Home Delivery – Ohio and Marshall County
  • Fair Respite for Family Caregivers
  • Congregate Meal services-  at 2200 Main Street, 1st floor Monday thru Friday
  • Wellness programs
  • Informational Seminars
  • Transportation
  • VA Aid and Attendance home services

What is the cost of services?

Programs provided by Family Service-Upper Ohio Valley fall into two categories, donation based services and cost share programs. The cost share sheet is located here for the Lighthouse and Fair programs. Meals on Wheels, Transportation, and wellness programs are donation-based programs.  Donations are essential to continue services.  A waitlist may exist if funding for the grant year is not sufficient. 

Can I get assistance with my family member who has Alzheimer’s and/or Dementia?

FAIR is designed to provide a regular break for caregivers of individuals with a written diagnosis of Alzheimer’s disease or a related dementia. The client (service recipient) in the FAIR program is the family (unpaid) caregiver. FAIR supplements but does not replace the care provided by the unpaid caregiver. The in-home respite service is provided by a trained worker employed by a county aging provider agency after the care receiver has been determined to be medically eligible (has a written diagnosis of Alzheimer’s disease or a related dementia). FAIR also provides socialization and stimulation for the individual with dementia/Alzheimer, through an activities plan developed for that individual, based on his/her interests and abilities determined by the Personal History. For more information call 304-233-2350 x 111.

How often are Meals on Wheels delivered and what are the requirements?

If you are 60+ years of age and live in Ohio and Marshall County and qualify based on the WV Bureau of Senior Services SEAF form, you can receive meals.  Meals are delivered to the resident of the qualified senior Monday thru Friday.  The senior must be homebound and able to meet the delivery driver at the door.  For more information call 304-233-2350 x 110.

Can services be provided for a limited timeframe?

Yes, if services are only needed for a limited timeframe and funding is available you can get services for a short period of time.  For more information, please call 304-233-2350 x 110.

How soon can services start?

The process begins with the WV Bureau of Senior Services SAEF form over the phone.  The next step would be to see if the program has a waiting list. For more information call 304-233-2350 x 110.

What hours can you receive services?

Family Service-Upper Ohio Valley provides services Monday thru Friday from 8 AM to 4PM.  We do not provide overnight or weekend services.  We can partner with other providers who offer night and weekend services. 

Can you partner with other services I receive?

Yes, we can provide you services as long as we are not in the home at the same time.  For example, if you have a physical therapist coming to your home on Monday at 10 am we will not schedule an in home worker at that time.  We can coordinate with all your providers to get the best in home care.

How do I pay for my services?

Family Service-Upper Ohio Valley provides a donation request letter or an invoice at the end of each month. Payment can be made at that time by check or by going to our website and pay online. 

Can I get Lighthouse Services and Medicaid in home services?

No, please see the Lighthouse program description below:

Lighthouse Logo"Lighthouse is designed to assist those seniors who have functional needs in their homes, but whose income or assets disqualify them for Medicaid services. The Lighthouse Program, available in each county, is funded entirely by state monies and provides support in four areas: personal care, mobility, nutrition, and environmental.

An individual may receive up to sixty hours of service per month, based on a client assessment and resources available. To participate in the program one must be at least sixty years of age and meet the functional eligibility need. Lighthouse has a sliding scale fee reimbursement in place. See Lighthouse Program Policy Manual on our Program-Specific Documents page for more detailed information.

Lighthouse brochure is available for printing."